Sargodha: The district administration of Sargodha recently launched a mobile application (app) that is based on the Prime Minister’s Citizen Portal — with the initiative aimed at introducing a facilitation system for the city’s residents, a news source reported. As per the publication, the app was launched by Deputy Commissioner (DC) Abdullah Nayyar Sheikh.
Speaking on the occasion, the DC declared that the app would
not only perform as an open court for complaints, but also keep the
complainants informed all the progress made in resolving their issues.
When a complaint is submitted, it will be scanned and a code will be allocated to it before it is forwarded to the relevant office. The complainant will be kept up to date about the progress of his complaints through SMS.
DC Sheikh further stated that the district administration would
fully utilise the app to resolve public complaints in a transparent manner. He
added that a weekly meeting of the district administration would also be held in
order to review the department’s performance through the use of data that
becomes available through the app.
