Islamabad: The Prime Minister’s Delivery Unit (PMDU) has lauded the Securities and Exchange Commission of Pakistan (SECP) for its ‘effective handling’ of the complaints lodged through the citizen’s portal facility – a news source reported.
According to stats shared by the authorities, the commission’s resolved 91% of the complaints registered during the last year. Senior representatives of the PMDU recently visited the SECP Head Office to review the progress report on the complaints registered.
SECP Chairman Aamir Khan, Commissioner Shaukat Hussain and heads of various departments attended were all present at the occasion.
Speaking on the occasion, PMDU Deputy Secretary Adil Saeed Safi said that the unit’s citizen’s portal ‘is an opportunity to locate the actual causes of problems being faced by the public and to find out enduring solutions’.
He said the SECP had devised an institutionalised system for effective and swift handing of complaints received at the unit and its own Service Desk Management System (SDMS). He also stated that the SECP had formed a committee consisting of its senior management members to regularly review the complaints and grievances.
