Islamabad: Special Assistant to the Prime Minister (SAPM) on Overseas Pakistanis & Human Resource Development Jawad Sohrab inaugurated an advanced 24/7 Complaint Monitoring Cell, according to the news on August 31.
SAPM Sohrab made a visit to the Overseas Pakistanis Foundation (OPF) head office to address the grievances of Pakistanis settled in abroad.
This initiative aligns perfectly with the caretaker prime minister’s vision to strengthen support for overseas Pakistanis. The Complaint Monitoring Cell (CMC) serves as a dedicated platform for overseas Pakistanis worldwide to register their complaints and receive quick and effective resolution of their concerns.
One of the key features of this CMC is the introduction of a dedicated Universal Access Number (UAN) at +92 51 111 040 040. Additionally, two WhatsApp numbers (+92 301 9872195 & +92 306 0329901) have been provided to make complaint registration easier for overseas Pakistanis. For added convenience, a user-friendly web portal (https://opf.pitb.gov.pk) for an Online Complaint Management System has been established, allowing seamless submission, and tracking of complaints.
Furthermore, SAPM Sohrab highlighted the interim government’s priority of fostering a mutually beneficial relationship between Pakistan and overseas Pakistanis, with the aim of providing improved facilities and service delivery.
As a graduate in English Literature, Zohaib believes that words are not just a mere figment of imagination. It takes wisdom to be good at them. Following this reason, he is pursuing his career as Public Relations and Content Specialist at Zameen.com.
