Islamabad: The Petroleum Division on Wednesday revealed that the division and its attached departments had resolved over 135,000 complaints received over the Pakistan Citizen’s Portal, a news source reported. The officials concerned added that the division resolved 135,308 complaints out of 140,082 complaints registered on the portal.
The officials stated that the registered complaints were related to the division’s various departments and that they had been resolved without delay. They added that the current complaint resolution rate stood at 97%, along with absolute complainant satisfaction.
On the other hand, the portal management has also placed the Petroleum Division in the list of top 10 public organisations that have resolved the maximum number of complaints. Recently, the division had also refurbished its mechanism for public complaint resolution — especially for the gas sector. During the ongoing pandemic, both the gas utilities under the division had organised e-kutcheries and online services in order to keep addressing the issues faced by the public.
