Lahore: Water and Sanitation Agency (WASA) has introduced a new helpline for complaints, according to a news report. The agency has done this in order to upgrade its complaint management system by inducting modern technologies like WhatsApp and mobile applications to provide a quick response to public complaints in Lahore.
The number for the new helpline is 1334 and its mobile app is also being prepared while a two-way counter-check system has been introduced so that complaints can be cleared and redressed in a timely manner. According to a senior WASA official, first WASA’s customer care representative will call the complainant to verify the issue, while on the second-tier, a senior WASA official from WASA head office will also call the complainant to ensure that the complaint has been resolved.
Public complaints to WASA double during summer because of the increased usage of water, so WASA officials hope this improved system will bring positive results for the system.
