Faisalabad: The Faisalabad Development Authority (FDA) has taken a step towards improving service delivery and simplifying departmental processes by incorporating digital technology, according to a news article published on August 3. This digitalisation initiative is aimed at the enhancement of public services and for faster delivery of town planning reports and ownership clearance certificates.
In a recent authority meeting, which was chaired by FDA Director General (DG) Muhammad Asif Chaudhry, the implementation of this digital technology was reviewed. During the meeting, Operations Director Qaseem Alvi presented the digital application process, highlighting its potential to modernize departmental procedures and effectively track application statuses.
DG Chaudhry emphasised the significance of providing quick service delivery, a key element of their reform agenda. The adoption of digital methods for processing applications is seen as a ground-breaking step towards achieving their objective and enhancing user-friendliness for citizens.
The main focus of the digital system is to issue town planning reports and ownership clearance certificates on the same day as the application submission, eliminating the need for applicants to make multiple visits to the FDA office, thus saving their time and effort.
The director general directed the officers to establish a robust system to ensure timely relief for applicants. He also encouraged the use of SMS notifications to keep applicants updated on the status of their applications in real-time.
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