SBP Introduces Service Desk for Government’s Markup Subsidy Program

In This Post:
What is Govt’s Markup Subsidy Program
More About SBP’s Service Desk Portal
Online Complaint Registration Process
Official Tutorial for SBP Service Desk Portal

To promote the concept of low-cost home financing among the masses, the government of Pakistan under the leadership of the Prime Minister Imran Khan launched the ‘Markup Subsidy Program’ in the latter half of 2020. Aimed to facilitate the housing and construction sector of the country, this initiative has been introduced in multiple cities across the country. 

According to the State Bank of Pakistan’s official notification, the construction and housing sector plays a very crucial role in terms of the sustainability of dozens of industries dealing in building materials and other related construction supplies, creating up to 70% of blue-collar employment opportunities nationwide.

Now, let’s learn more about the government’s ‘Markup Subsidy for Housing Finance’, which is also known as the ‘Mera Pakistan, Mera Ghar’ program.

More About Govt’s Markup Subsidy Program

Taking the vision behind the Naya Pakistan Housing Program up a notch, the government of Pakistan in collaboration with the State Bank of Pakistan (SBP) recently introduced ‘Markup Subsidy for Housing Finance’.

‘Mera Pakistan, Mera Ghar’ is a commercialized name of this scheme, which better relates with the masses. Almost all commercial banks operating in the country have been registered as the executing partners of this scheme. 

A budget of PKR 33 billion has been set aside by the government of Pakistan for the provision of the subsidized home financing facility, bringing down the markup rate to as low as 5%. As of now, the time duration of this financing facility has been set to 10 years. 

The announced markup subsidy for affordable home financing intends to enhance the buying power of the general public, enabling individuals belonging to the low-come group to either buy or build a house of their own. 

The markup rate for the initial 5-years tenure of the financing scheme has been kept at 5% and 7% for 5 marla and 10 marla property units, respectively. This will not only constructively address the increasing demand for housing units but also imperatively boost the construction activities in the country. 

Also, the financing framework for the ‘Markup Subsidy Program’ has been divided into three main tiers. The lumpsum amount of markup subsidy provided to an individual can go up to PKR 5 million. This government’s home financing scheme is one of the major developments that Pakistan’s real estate market has witnessed in 2020.

SBP’s Service Desk Portal Announced for Govt’s Markup Subsidy Program

Keeping in view the convenience of the applicants of the government’s ‘Markup Subsidy for Housing Finance’, SBP has recently introduced a fully-integrated, online complaint registration portal. 

As per the SBP’s ‘Service Desk Portal’ initiative, special help desks will also be set up in 15 cities across the country. There will be a designated officer of an authoritative position at every service desk facility to look into the submitted applications and properly address the applicant’s concerns.

How to Sign Up and Use SBP’s Online Service Desk Portal

To get started with the process, you first need to go to the official website of the SBP Service Desk Portal. Make sure you are using Microsoft Edge or Google Chrome for the smooth functioning of the website.

• For account creation, you need to enter your basic personal information like name and surname as well as your contact details including your mobile number and email address.
• Your mobile number will also act as your login ID
• Make sure that the email address you are providing is correct as all the official correspondence between you and SBP will be done via email.
• Once you are done with the registration process, you’ll be provided with your login details including your login ID, which is your mobile number, and a unique password. It is advisable not to share your login details with anyone.
• Verify your details by logging in to make sure your account is properly working. If so, your account is ready for the complaint registration process.

How to Create a New Complaint on SBP Service Desk Portal

• After successful login, click on the “Register a New Complaint” option
• Provide all the relevant information like details about the bank from where you have applied for the ‘Mera Pakistan, Mera Ghar’ program. The branch address of your concerned bank should also be provided.
• It would be a plus point if you provide the name of your concerned bank official and their contact number.
• Now type in the matter of your complaint in the given text box. You can also attach any documents supporting your complaint by clicking on the “attachment” button given below.
• Once you have entered all the details pertaining to your complaint, click on the submit button.
• A unique complaint number will be generated and sent to you via email upon completion of the complaint registration process.

How to Verify or Check Status of Your Registered Complaint

The SBP’s online complaint registration portal can also be used to check the status of your request by entering the unique complaint number provided to you, so make sure to keep a record of it somewhere safe.

Official Video Tutorial on How to Register Your Complaint with SBP’s Service Desk Portal

For the assistance of the general public regarding the usage of SBP’s online complaint registration portal, this video has been published on the homepage of the official SBP Service Desk Portal’s website. 

These were all the latest updates on the SBP’s newly-launched ‘Service Desk Portal’ for housing finance applicants. We hope the information we have provided you in this piece will help you out with the online complaint registration process against any issues regarding the government’s markup scheme. If you are looking for more information on the subject, you can simply reach out to us by emailing us at blog@zameen.com.

On a side note, if you want to learn about all the latest updates on Naya Pakistan Housing Program (NPHP), here’s our detailed blog post on this government-backed low-cost housing scheme.

To read more informative blog posts on all the major developments taking place in the housing and construction sector in Pakistan, keep following Zameen Blog and subscribe to our email newsletter.