Pakistan is home to numerous natural reserves and one major example in this regard is natural gas, which has over time become synonymous with “Sui gas” or simply Sui. Home to the biggest natural gas field in Pakistan, Sui, a sub-district of Dera Bugti District in Balochistan, also hosts the largest gas compression station and a purification plant. For the secure provision of natural gas, aka Sui gas, two major companies are working in the north and south regions of Pakistan: Sui Northern Gas Pipelines Limited (SNGPL) and Sui Southern Gas Company (SSGC). We’ve already explained how you can check and pay gas bills without leaving the comfort of your home. In this blog, however, we will help you lodge a gas complaint online in Pakistan, if you have a connection with either SNGPL or SSGC and you’re facing issues with bills or supply.
How To File A Gas Complaint
Gone are the days when you had to stand in long queues to file a complaint with any government (or private) organization. With the advancement in technology and organizations’ willingness to make the most of it, many sets of operations of major organizations in various fields have been digitized. We have written this guide to help you file a gas complaint online instead of visiting their nearest office.
File Gas Complaint With SSGC
Sui Southern Gas Company is a Public Listed large-Scale Company (LSC) that is responsible for the transmission and distribution of natural gas to the provinces of Sindh and Balochistan. Through a distribution network of 44,761 kilometres, the company sells natural gas to about 2.8 million consumers in more than 1,200 towns.
Besides the transmission of natural gas, the company also owns and operates the country’s only gas meter manufacturing plant that has the capacity to produce 356,000 gas meters annually. The company also provides the service of installation of high pressure and low-pressure distribution systems. The majority shares of SSGC are owned directly or indirectly by the Government of Pakistan which also appoints the Managing Director (MD) / Chief Executive Officer (CEO) of the company.
Steps-by-step Process To File Gas Complaint With SSGC
If you’re facing billing issues or not receiving adequate supply of gas in your home, you can easily register a gas complaint online. Follow these easy steps if you have any grievances wrt the services of SSGC:
Step 1: Go to SSGC’s official website https://www.ssgc.com.pk/web/.
Step 2: Look for the tab ‘helpline and complaints’ and click complaint/feedback.
Step 3: The complaint form will open up on your screen and the fields that are starred are mandatory to be filled. Depending on the type of connection you are using, select from domestic, commercial and industrial to identify the type of connection against which you are lodging the complaint.
Step 4: Once you have filled the form, click the submit button and your gas complaint will be registered with SSGC.
Types of Complaints And Resolution Timeline
There is another button of complaint types and resolution timeline under the helpline and complaints tab where SSGC customers can find the relevant department, complaint type and the time it will require to resolve the issue. The timeline varies from department to department and type of complaint registered.
SSGC Online Application
To make the most of digitization and to provide ease in using SSGC’s services, the gas company has its fully functional online application where customers can not only check their billing history but also locate facilitation centres, register a complaint and see their complaint history among some other services.
File Gas Complaint With SNGPL
Sui Northern Gas Pipelines Limited (SNGPL) is listed on Pakistan Stock Exchange as a public limited company under the Companies Act 2017. SNGPL is currently catering to consumers in Punjab, Khyber Pakhtunkhwa and Azad Kashmir through an extensive transmission system of 9,143.75 kilometres (main lines and loop lines). SNGPL has a consumer base of 6.8 million which includes commercial, domestic and industrial users.
Steps-by-step Process To File Gas Complaint With SNGPL
Here are a few easy steps to follow in case you have to file gas complaint with SNGPL:
Step 1: Go to SNGPL’s official website https://www.sngpl.com.pk/web/.
Step 2: Go to the online services tab and click ‘complaint registration’.
Step 3: A complaint form will open up in front of you and the starred fields are mandatory to be filled by the complainer. Out of these fields, complaint category and complaint type are most important to be filled correctly so that it is lodged with the right department and for the desired purpose.
Step 4: At the end of the form there is a unique code that has to be put exactly as it is written to make sure that you are not a web robot.
Once you have lodged the complaint, there is another tab in the online services ‘complaint history’, where you can track your complaint or check complaint history.
SNGPL Online Application
SNGPL has an online application as well for the consumers for the provision of quality services. Consumers can not only check their billing information but also file their complaints using the application.
The digitization has allowed the natural gas providers to minimize the burden from their physical offices and offered some of their frequently used services online. This has also provided ease to the customers in case they have any grievance or feedback and most of the time they don’t really need to visit the physical centre for something that can be done online.
This is all you need to know about the two major providers of natural gas in the country and how you can register your gas complaint with them. Don’t forget to check out our blog on natural gas reserves in Pakistan.
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