IN THIS POST:
– History of Pakistan Post
– Role of Pakistan Post Office
– Location of Pakistan Post’s Offices
– Services Offered by Pakistan Post Office
Update (Oct. 13, 2021): The global ranking of Pakistan Post has improved by 5 places in recent months, according to a 2021 ranking report released by the Universal Postal Union (UPU), which is a world-renowned organisation representing 168 countries with nationalised postal services.
The ranking of the UPU report is based on the analysis of reliability, reach, relevance and resilience—the four major factors affecting the quality and performance of any postal service.
According to the Director-General of the Pakistan Post Office Department (PPOD), the national posting service is aiming to secure one of the top five positions in the global ranking till next year—a goal that would only be achieved by continuous hard work and serious efforts.
If you want to learn more about Pakistan Post, continue reading the blog.
Update (Sep. 30, 2021): In a recent development, Finance Minister Shaukat Tarin has backed a plan on which Pakistan Post Office Department (PPOD) is currently working to introduce its very own banking services. Tarin has suggested that the national postal services should enter into joint ventures (JVs) with established banking and financial institutions to effectively work on its plan.
Currently, the national saving rate of Pakistan is only 33%, which is lower than many other countries in the region. It is because of the unavailability of state-of-the-bank banking facilities in many urban and rural areas of the country.
With around 14,000 branches across the country, Pakistan Post enjoys expanded outreach. The banking service offered by PPOD is expected to significantly raise the national saving rate with its nationwide branch network.
Pakistan Post Office serves the country via its postal services, both for domestic as well as international letters, documents, and parcels. Having General Post Offices (GPOs) in almost all of the cities and even some rural towns across the country, Pakistan Post has been serving the country since its independence in 1947. As a government-owned enterprise, the department is dedicated to offering a range of postal services.
Let’s learn a bit more about Pakistan Post Office’s services, its history, and the roles it has branched out into over the years, making it so much more than just a postal service.
History of Pakistan Post
Historically, it is among the oldest government-run departments as it began functioning as a part of the Department of Post & Telegraph immediately after Pakistan’s independence. Eventually, in 1962, it was separated from the Telegraph Department and began working as an independent entity, connected to the Ministry of Communications.
What began as a small network of barely 3,000+ post offices has expanded into more than 13,000 post offices across the country. It is also one of the largest employers in the country, with nearly 50,000 employees working day and night to ensure that your orders and parcels reach you on time.
Role of Pakistan Post Office
Pakistan Post Office provides freight forwarding, logistics, and express courier services. The Pakistan Post Office has diversified over the years, and now offers a range of public services, including Postal Life Insurance, Pakistan Post Savings Bank, and many others. We’ll discuss them in the Services section below [jump link]. However, it remains a postal service at its core, and this is its primary role as well.
Aside from personal letters, parcels, and packages, Pakistan Post is also a government agency that functions on behalf of the provincial and federal governments to facilitate the collection of taxes as well as utility bills.
Pakistan Post Office’s website also allows you to find out your desired postcode online. You can also check out their amazing collection of stamps if you are a collector. Under the federal government’s home remittance initiative, a joint collaboration of the Pakistan Post Office and the National Bank of Pakistan (NBP) has also made it easier than ever to collect your remittance via Pakistan Post’s offices in your area, once you are registered with the NBP’s Remittance Services.
Location of Pakistan Post’s Offices
With post offices, GPOS, District Mail Offices, and Offices of Exchange located in various parts of the country, the Pakistan Post boasts a wide network that allows it to reach far-flung areas and ensure that your message reaches your loved ones. However, they primarily function from their offices in Lahore and Islamabad.
Head Office Address: 36-Constitution Avenue, Opp. Supreme Court, G-5/2, Islamabad.
Official Contact Number of Pakistan Post for Complaints: 051-111-111-117 and 051-8487080
Pakistan Post’s Email Address: customercare@pakpost.gov.pk
Pakistan Post Office Timings: 9 am to 4 pm on all working days
You can also register your complaints with the Pakistan Post Office locally at these addresses or online.
Services Offered by Pakistan Post Office
As we’ve mentioned above, the Pakistan Post offers much more than just traditional postal services. So, here’s what this government-run organisation provides in terms of public services:
Postal Services
Pakistan Post Office’s postal services are sub-divided into Domestic, Urgent Mail, International, and Express Mail categories:
Domestic
- Within domestic postal services, we have letters, postcards, printed documentation, textbooks, registered letters and parcels, and more.
- Pakistan Post can issue a certificate of posting as a receipt upon request.
- It also provides free transmission of braille literature for the visually impaired, both domestically and internationally.
- You can also insure valuable goods prior to posting if you fear that they might get lost in transit.
- If you want overnight or 2nd day delivery within Pakistan, consider the Urgent Mail Service (UMS).
- You can send Urgent Money Orders (UMO) via the same Express Post network or consider sending an Electronic Money Order (EMO) throughout Pakistan.
International
- International services primarily include parcels, with their costs varying as per the destination and the parcel’s weight.
- Many people also choose to send letters and paper mail internationally via this service.
Express Mail
- Express Mail services are generally offered for international deliveries.
- It allows prompt delivery of your items with a maximum weight of 30 kilograms.
- You can check out further specifications here.
Financial Services
Aside from the Pakistan Post Savings Bank, the delivery of money orders, and the Postal Life Insurance, Pakistan Post Office also offers payment of military pensions and international money transfer via Western Union as part of their financial services.
Tracking Services
There are two primary ways to track a parcel or post via the Pakistan Post Office’s tracking services. You can track your package via the Express Mail Track & Trace System (EMTTS) website. Simply add your tracking ID in the space at the top right of the screen, as shown in the screenshot, and you’ll get all the relevant details about your order in seconds. Alternatively, you can use the Pakistan Post’s Android app, which works in a similar manner.
You now know all about the Pakistan Post Office and its services that allow you to send and receive news from your loved ones in different parts of Pakistan and internationally. Stay tuned to Zameen Blog for more informative posts. Write back to us at blog@zameen.com with your queries or suggestions.
You can also check out information about the passport offices in Islamabad, Lahore, and Karachi, on our blog too.
*[Image Credits: Images for all of the Pakistan Post buildings, including the cover image, have been taken from the Official Website of the Pakistan Post]
