Here’s how E-Khidmat Centers are facilitating the People of Punjab

Applying for a domicile, a birth certificate, an identity card or a death certificate can be a tedious process as it can be lengthy and usually requires a long list of documents. Fortunately, this is no longer the case in Punjab, thanks to Citizen Facilitation and Service Centers or “e-Khidmat Markaz” set up by the provincial government. 

Let us explore how these facilitation centers are changing the way people interact with government agencies in Punjab. 

Benefits of E-Khidmat Markaz

E-Khidmat Markaz are revolutionizing the methods of governance by reducing the pain points of every citizen. Before the introduction of these facilitation centers, citizens had to go through a number of lengthy processes and visit different government organizations to avail these services. But now, with the presence of these public service centers across Punjab, people can easily receive the following 17 services all under one roof:

• Birth Certificate
• Marriage Certificate
• Death Certificate
• Divorce Certificate
• Character Certificate
• Motor Vehicle Registration
• Token Tax Collection
• Vehicle Transfer of Ownership
• FARD
• Learners Driving License
• Traffic Fine Collection
• Domicile Certificate
• Issuance of CNIC
• NADRA E-Sahulat
• Route Permit

How E-Khidmat Center is facilitating people of Punjab

• Reducing time and distances
• Giving government services to all
• Offering more transparency and efficiency
• Reducing the number of steps in processes
• Reducing the costs for citizens
• Increasing government’s revenue.
• Improving the transaction time for citizens and government

How to Take Benefit from E-Khidmat Markaz

When you enter the modern and elegantly designed building of an e-Khidmat Markaz, you will head over to the front desk officer who will guide you if there are any documents missing in the file you have brought to submit. Once you have the set of complete documents, the front desk officer will direct you to an automated machine which generates tokens for your respective service and turn.

You can also pre-book a token from the e-khidmat center app. If you have already taken an appointment then you need to feed the QR code to get the token. Once that is done, you are then directed to the relevant department. For instance, if you want a learner’s driving license, your documents and detailed information will be sent over to the traffic police department.

You don’t need to submit forms manually; it is an automated process. Around 17 government services, including the Land Record Management Information System (LRMIS), a NADRA e-Sahulat centre, are provided to the people of Punjab – all under one roof. 

Let’s discuss a few important services offered at these public service centers.

Construction Permit for Warehouse

In order to get a construction permit for a warehouse, you need to submit the following documents:

• Application Form (BB-1/BB-2, BB-3,BB-4)
• CNIC
• If applicable, the Power of Attorney
• Registry from Sub-Registrar
• Fresh Fard-e-Milkiat
• Undertaking of damages (E-stamp paper is of PKR 1200)
• Structure Stability Certificate
• 5 copies of construction plan
• Bank challan form (the amount is calculated on covered area per sq. ft.)

Submission of documents

When submitting the documents you will have to pay a 5% building plan fee for the scrutiny of documents at the time of submission. The sanction letter will be delivered within 21 working days. This government service will be issued by the relevant Municipal Corporation Lahore.

Domicile Certificate

In order to apply for a domicile, you’ll have to pay PKR 200 as service charges. The domicile will be issued within 16 working days. The following documents are needed at the time of submission:

Documents Required

• AC Verification Form
• Form ‘P’
• CNIC/B Form/Birth Certificate
• Affidavit
• Fresh passport size photographs
• Property documents/utility bills etc
• Bank challan form

Issuance of Fard

Service charges for one, two and three or more adjacent Khatonis are PKR 50, PKR 100 and PKR 150 respectively. The LRMIS Officer will issue your certificate within half an hour.

CNIC

You can also get your CNIC through e-khidmat markaz as there are NADRA e-Sahulat centers within each e-Khidmat unit. Service charges depend upon the kind of service you require. Whether it is urgent, normal or executive, following is the delivery time. It will be issued by NADRA and the following service charges are required as mentioned on e-Khidmat center’s website.

Delivery time depends upon the service category:
1. Normal CNIC requires a maximum period of 45 Days
2. Urgent CNIC takes a maximum period of 30 Days
3. Executive CNIC can be issued in 12 Days 

For each of the services above, the e-Khidmat Markaz will also issue system generated SMS to avoid the hassle of visiting these centers again and again.

Citizens will receive a system-generated SMS

• When Service application has been received
• When citizens’ application for the particular service is dispatched to the relevant authority
• Once the application has been received
• The citizen will also be notified when the application is accepted or rejected
• Finally, when the service is completely delivered to the citizen, he will be notified through an SMS

This was a complete overview of e-Khidmat Markaz in Punjab. If you are building a house in Lahore, then take a look at how you can get a construction permit in Lahore.

The government is also using latest technology to facilitate taxpayer. For this, a Tax Asaan App has been launched from where you can easily pay your taxes on the go.

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