In This Post:
Digitisation of K-Electric Online Services
KE Online Complaint Registration
KE Helpline, Email & SMS Service
KE Head Office Address
K-Electric, abbreviated as KE, was formerly a government-owned institution known as Karachi Electric Supply Company (KESC). It was privatised in 2005 and was renamed as K-Electric in 2014. It was also the same year when the digitisation of K-Electric took place. The organisation set up e-portals, created social media pages and introduced mobile applications to stay connected with their customers through different channels.
So, if you are also a Karachiite and want to know more about the digitisation of K-Electric and how it will be beneficial for you as an electricity consumer in the megacity, we’re here to help. In this blog, we are going to talk about all the e-services that are being offered by K-Electric to its consumers including e-billing and online complaint registration process.
Let’s begin by learning more about K-Electric and some of its role and responsibilities as an electric power generation company in Pakistan’s largest city!
More About K-Electric
With a network of grid stations and power lines spanning over 6,500 square kilometres, KE powers all residential, commercial, industrial and agricultural districts in the City of Lights. As per its official website, it serves over 2.5 million customers in the metropolis.
K-Electric also supplies power to a few districts in the suburbs of Karachi including Dhabeji and Gharo in Sindh and Uthal as well as Vinder and Bela in Balochistan. Acting as a vertically-integrated power utility, K-electric owns and controls the generation, transmission and distribution of electric power in all these districts. This means it is also responsible for setting up power stations for the generation of electricity in the region.
Quick Fact: As of now, the total capacity of the KE power system is about 2267 megawatts of electrical power.
Now, let’s learn more about KE online services for different types of complaints, technical and billing queries that are easily accessible by the residents of Karachi.
KE Online Services
The official website of K-Electric and its mobile application, both of these portals provide instant accessibility to consumers, especially for online KE complaint registration and request for duplicate bills in the e-billing section.
So, if you don’t know how to go about the process of using these e-services for your convenience, stick around as we are going to discuss them in detail one by one in this blog. Here we go!
How to Lodge a Complaint with K-Electric Online
The process of online KE complaint registration and getting assistance for technical queries is very simple and elaborated in the following steps:
- The very first thing you need to do in this regard is to download the KE mobile app. The official mobile application of K-Electric is known as ‘KE Live’.
- In the next step, you’ll need to create your online account on the KE mobile app using your billing details for registration.
- Once done, you’ll be greeted with a homepage, which shows the current electric power status in your area. If you’re facing a known power outage, you’ll get a notification once you open the app.
- Otherwise, you may need to tap on the complaint button.
- In this section of mobile application of K-Electric, you can easily lodge your complaint against technical and billing issues. Simply tap on your preferred option.
- Once your complaint is registered, you’ll be given a unique KE complaint number, which is usually 10-digit long.
- KE Live app also tells you about your billing history and lets you apply for your KE duplicate bill.
- The KE duplicate bill will be downloaded in a printable PDF format from the application.
Note: You can easily download the ‘KE Live’ app from Google Play and Apple App Store, depending on your preferred operating system.
Now, let’s learn about different means of KE complaint registration other than the mobile app that also allows you to register your complaint from the comfort of your home.
Other Ways to Lodge a Complaint with K-Electric
If you don’t know how to lodge a complaint with K-Electric other than the mobile app, then we’re here to assist you in this regard. You can also register a complaint with KE through an email address, helpline number and text message. First of all, let’s find out how to register a complaint with KE through their helpline number.
How to Register a Complaint with KE Helpline Number
- Call KE helpline number ‘118’ from your landline or mobile phone number
- Select ‘Urdu’ or ‘English’ as the medium of language you need to get assisted in.
- The operator may verify your billing details before hearing about your complaint or query.
- They’ll further give you a unique 10-digit long KE complaint number for follow up.
- This is how you can use K-Electric helpline number to lodge your complaint.
How to Register for KE SMS service for Complaint Registration
- If you don’t know how to register for KE SMS service, there are two ways to get done with KE SMS registration. You can either register online through K-Electric website or via SMS.
- To register for K-Electric SMS service online, provide your KE account number and mobile phone number. After filling in the required information, you’ll get an SMS alert confirming your KE SMS registration.
- To register for K-Electric SMS service through SMS, simply type ‘REG’ and give a space then type your KE account number and send it to 8119, which is the official KE SMS number.
- To use the KE SMS number for inquiries and complaints, type ‘CHAT’ and give a space then type your message and send it to 8119.
- As a response to your SMS, you may get a 10-digit complaint number. It will help you keep a track of the status of your complaint. Also, KE helpline number operates 24/7.
How to Register Your Complaint with KE Email Address
- Another available digital mean for KE online complaint registration is the email service.
- To get started with the process, open up your browser and email account. Type ‘customer.care@ke.com.pk’, the official KE email address, while composing your email. Mentioning the issue you’re complaining about in the subject as well the body of your email.
- Once you’re done with the process, you may get an email alert confirming your complaint registration.
- This email may also contain a unique KE complaint number. Keep it safe with you as it will help you keep a track of your complaint.
- All of the aforementioned digital channels can be conveniently accessed and used for online complaint registration with KE round-the-clock.
KE Head Office Address
If you want to visit K-Electric Head Office in person, you can easily find it in the area of DHA Phase 2 Extension, Karachi. Here’s its complete address:
K-Electric Head Office Address: 39-B, Sunset Boulevard Road, Phase 2 Ext. DHA, Karachi
Now that we have given you all the useful information about the digitisation of K-Electric, it’s time for us to wrap up this piece. Feel free to reach out to us at blog@zameen.com if you have any questions or feedback related to our blog.
Since you are here reading about the digitisation of KE, you may also be interested in taking a look at our blog on how to apply for electricity connection in Karachi. This post has all the key information you should know in this regard.
Meanwhile, you may also like reading blog posts on HEC Digital Library, Digitisation of NADRA System, and the Digital Pakistan Campaign. We have also written a detailed piece on the process of how to check your property ownership online in Pakistan that may interest you.
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